Category: The Mortgage Industry

Luxury Service – Access to the Program You Need, Delivering on Our Commitment to Customers

When it comes to shopping around, we live in a world of modern, digital convenience. From clothing to meal kits and yes, even mortgages, it’s never been easier to find the things we’re looking for with a few clicks. But with so much convenience at our fingertips, it can be easy to forget about the one thing that sets truly great companies apart from the “other guys.” What is that one, important thing? It’s service. That’s why Luxury Mortgage Corp.® takes tremendous pride in offering luxury service and a commitment to our customers.

Who We Are

Luxury Mortgage Corp.® provides residential mortgage products to borrowers throughout the country. Since 1996 we have offered a wide variety of home financing options, including low money down FHA loans to JUMBO mortgage products and our proprietary Super JUMBO mortgages. But we’re more than just a residential mortgage banking firm that boasts a great selection of products. We are fully committed to providing the highest level of customer service in the industry, making it a priority to build relationships that last.

Our Commitment to Customers

Once we help our borrowers find the loan that works best for their scenario, we keep the lines of communication open and are here to answer questions, provide insight and resolve any potential issues long after the closing process ends. We don’t just give you a list of options and leave you in the dark. We’re here to discuss, compare and help you consider options that will help you reach your homeownership goals.

Access to the Programs You Need

There are a few key reasons we’ve been in the business for over 20 years. Providing a consistently wide range of mortgage programs is one of those reasons. After all, there is no one-size-fits-all mortgage solution, and a successful lender must be able to meet the needs of a variety of clients and scenarios.

We have even been able to successfully service loans for borrowers who have complicated scenarios, such as self-employed borrowers, investors, or borrowers with less-than-ideal credit scores. Our Simple Access home loan solutions have been very effective for our customers in these situations.

Simple Access Home Loans from Luxury Mortgage

Our Simple Access loans are a unique series of mortgage options that serve a whole new set of borrowers. Even those who may not qualify for traditional home loans can likely find a workable solution with one of the following Simple Access programs:

Bank Statement Loans–These mortgages are designed to help borrowers achieve their homeownership goals by allowing them to use deposit bank statements to qualify instead of W-2s or tax returns. This type of Simple Access loan may be ideal for borrowers who have substantial funds in their personal and/or business bank accounts, but may have difficulty documenting steady income.

Asset Qualifier–A Simple Access loan for borrowers who have substantial assets but may not be able to qualify for a traditional loan due to lack of consistent, documentable income.

Investor Cash Flow–This loan product is designed to help real estate investors purchase a rental home using the anticipated or existing cash flow on the property to qualify. This could be an ideal solution for both first-time and seasoned real estate investors.

Discover more benefits and details about Simple Access loans from Luxury Mortgage:

Ready to Learn More?

Contact one of our experienced loan professionals today to discuss your home financing needs. Call toll-free at (888) 379-0303 or click here to contact us electronically.

What’s the difference between a credit score, credit history and credit report?

When beginning the process of buying a home, most people will rely on a mortgage loan to finance their purchase. In order to qualify for a mortgage at an affordable rate, it’s in the borrower’s best interest to take care of their credit. Having a great credit score and solid history will greatly increase a borrower’s chances of getting a lower interest rate. But before you begin your home financing journey, take a few minutes to understand the components of your credit standing. These include credit score, credit history and credit report. Continue reading What’s the difference between a credit score, credit history and credit report?

Luxury Mortgage Corp honored with Net Promoter Score® of 95.68

online survey

At Luxury Mortgage we are committed to delivering an excellent customer experience, and let that focus drive decision making throughout our organization. This week we were thrilled to see that these efforts are making a difference for our clients, as we have earned a fantastic Net Promoter Score® of 95.68, according to survey results through January 2019.

The Net Promoter Score®, or NPS®, is a highly regarded metric that has been adopted by more than two thirds of Fortune 1000 companies. Used to gauge customer loyalty, the standardized measure allows for apples-to-apples comparisons within and across industries. Customer experience is evaluated using the response to a simple question: How likely is it that you would recommend Luxury Mortgage to a friend or colleague?

Respondents who answer 9-10 on a 0-10 scale are considered promoters, indicating very positive feelings, scores of 7-8 are passive or neutral, and 0-6 are detractors, or negative. The higher the NPS, the better customer satisfaction is.

The financial industry encompasses a broad range of businesses that manage money: credit unions, banks, credit-card companies, insurance companies, accountancy companies, consumer-finance companies, stock brokerages, investment funds, individual managers and some government-sponsored enterprises. Organizations within the industry have an average NPS of 49.0 as reported by NPS BenchMark as of February 19, 2019.

With a score of 95.68 we are honored that so many of our borrowers feel their experience at Luxury Mortgage warrants recommending our services to others.

“We are very proud of our staff and the great job they do delivering an industry leading borrower experience,” said Brett Mosello, Vice President of Sales and Marketing, when he learned of the score results. “There are many factors that go into ensuring our clients walk away with a positive feeling, including pricing, a straightforward process, product selection and availability, interactions with our team, timing, use of technology, and consistent communication.”

Interested in learning more about home financing with Luxury Mortgage?

  • Call us toll-free at (888) 379-0303
  • Complete the Quick Start Form Below
  • View our Products
  • Ask Us a Question

Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.

FHA Loan Limits to Increase in 2017

Happy Couple in Front of their Home

As 2017 begins, many people are making resolutions to get in shape, quit bad habits or finally achieve their most longed-for goals. One such goal may be to own a home. Year after year, millions of Americans hope to make the American Dream of owning property a reality, by becoming homeowners.

Well, this goal may be even easier to achieve, thanks to the FHA’s plan to increase its loan limits for 2017. With higher loan limits, buyers in areas where real estate prices are on the rise may still be able to take advantage of low money down financing through FHA mortgage programs.

Why the Increase?

As home values continue to grow, prices for residential real estate have increased. This trend has helped influence the decision-makers at the FHA to adjust the current loan limits, so they remain in line with today’s market and continue to make homeownership more affordable. Continue reading FHA Loan Limits to Increase in 2017

Mortgage refinance increase as rates affected by Brexit

More US homeowners are choosing to refinance, thanks to lower interest rates amid the Brexit vote. According to Mortgage News Daily, the Mortgage Bankers Association (MBA) Refinance Index fell back by 1 percent for the week ending July 15; however, the refinance share of mortgage applications continued to increase, rising 64.2 percent from 64.0 percent the week prior. Continue reading Mortgage refinance increase as rates affected by Brexit